I need a solution
Hi,
From last 2-3 days, we are seeing Symantec Clients getting corrupted and services getting stopped. Please let us know the possible reason and troubleshooting which can be done.
Thanks,
Anishk
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Symantec Endpoints getting corrupted
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Problems showing up when launching Symantec Endpoint Protection
I need a solution
Hi there,
I am running Symantec Endpoint Protection version 14 (14.0 MP2) on Windows 10.
Each time I start my computer, Windows 10 gives me a notification comming from Symantec Endpoint Protection saying that the product requires my attention.
Also, if I put the pointer of my mouse (without clicking) on the Symantec icon on the notification zone, there is a message indicating that there are several problems.
When I launch the Symantec interface, I see nothing and everything seems to work correctly.
How I can see what problems Symantec is talking about? How I can solve this?
Of course, the client has been updated recently, and the virus signatures too.
My entire company is using this soft, and I am the only one with this problem.
Any help of that is (more than) welcomed.
Thanks & cheers, Eric.
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Local accounts disable
I need a solution
Hi,
Is there any way to disable the local computer accounts by using symantec?
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Upgrading External DB
I need a solution
Hello,
We are planning an upgrade from 12.1.x to version 14. We are running an external db that is not compatible with version 14 so we need to do a db upgrade. My question is what is required when performing an external database upgrade. Can replication stay enabled since it is just the DB version thats being changed. We have a small lab I am going to test in but I am looking for some input/reccomendations prior to upgrading.
Thanks.
0
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File Reputation Detection Triggering Notification
I need a solution
Hi guys,
SEP manager 14 is installed on Server 2012 R2 in our company, where we had no internet access, but only intranet. So we are fine that we always receive the following notification :
13 computer reported file reputation lookup issues.
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But it's really noising us that we are receiving everyday such alarms.
Could you please guide me how can I turn off this notification but ensure all the other notification keep running ?
Thank you in advance!
Best regards,
Jsprite
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Uninstalled SEP 14.x and Windows 10 Defender will not start
I do not need a solution (just sharing information)
I just uninstalled Endpoint Protection, rebooted, and now Windows 10 Defender will not start. When I go to the Windows Defender Security Center - Virun and Threat protection shows that the service has stopped. When I select the Restart Now button I get a message saying "Unexpected error. Sorry, we ran into a problem." I've tried going into Services and maually restarting it and there I get a message "Windows could not start the service, Erro 577 Windows cannot verify the digital signature for this file..."
Any ideas on what to try?
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multiple issue를 해결하기위해 ?
I do not need a solution (just sharing information)
Do I need to download and install only the Windows hotfix?
It is very uncomfortable for companies without WSUS.
KB4073290 Does Not Appear in Automatic Updates
Are you kidding me?
Then the administrator should update itself?
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Symantec LUA GUI problems
I need a solution
Hello,
we have some trouble with our LUA Server. After an Restart of the System, the downloads of the definitions stoped at 99%.
We figured out, that the Server tried to find some files, that are apparantly not avaliable anymore. Also we figured out that the automatic purging of old files did not work.
So we deleted all the old content by hand and let him run the download again. That worked, however only to be stuck at the deployment at 0% for no apparant reason.
Then the services, LUA Tomcat and PostgreSQL have been restarted, in the hopes that that might do the trick.
Now the GUI of the Webaccess seems to be broken. It cannot show the configuration page (Error 404) and if i want to manually start some download or distribution, windows are not shown correclty.
We had a similar issue after a restart of the Machine, however that "went away" after a couple of days. I am not a believer in magical self healing of systems and don't want to count on it.
So i would like to know what could be the cause and how to repair it manually?
But i am relativly clueless were to start the search. Is it a database problem? Is it maybe connected to other services?
If anyone of you has some ideas, that would be a great help.
We have the version 12.3.4.16
Unfortunatly i do not have the option of reinstall. I have to work with what i have.
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Package creation
I need a solution
Hi All,
I have created a package with Silent installation option but I have found below settings in SetAid Configuration file. May I know what might be the reason.
-------------------
[CUSTOM_SMC_CONFIG]
InstallNewInstanceOnly=0
InstallUserInterfaceLevel=s
KeepPreviousSetting=1
InstallationLogDir=%TEMP%\SEP_INST.LOG
DestinationDirectory=
LaunchIt=1
AddProgramIntoStartMenu=1
-------------------
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Query on Log/Report
I need a solution
Hi All,
Which log/report will be useful to identify computers which do not have Firewall feature?
Which log/report will be useful to identify computers which have only AV without Lotus and Outlook?
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Product error requires attention
I need a solution
Hello,
I'm running Symantic Endpoint Protection version 12.1.7004.6500.105 on a Windows 10 machine.
I do not know when the issue started occur. Just today (January 19th) I got alerted that Symantec Endpoint Processor was not active. But it was not so a few days ago!
After starting the application, I got a message stating "Your old virus are out of date..." (attachment SEP.docx - Fig 1)
I followed the message's suggestion, but when trying to click "Liveupdate" by opening the yellow shield, I got a message stating "Symantec Endpoint Protection cannot open because some Symantec services were stopped" (attachment SEP.docx - Fig 2)
After starting the service for the Symantec Endpont Protection (attacment SEP.docx - Fig 3), I again got a message stating "Your old virus are out of date..." (attachment SEP.docx - Fig 1)
and another message appeared on the stating "Product error requires attention" (attachmento SEP.docx - Fig 4)
The Symantec Endpoint Protection Service got stopped again
And this goes on in an undending loop
What is the solution for this issue ??? How do I get out of this ???
Thank You
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SEPM Site Management and Replication Design Recommendations
I need a solution
Hey all,
With my new position at work, I'm getting my hands dirty much more significantly with SEPM and how the sites are setup.
Domain 1 - Online.
Domain 2 - Offline.
Domain 2 technically has 5 separate sites. We can consider that 4 remote and 1 local, like a spoke configuration.
Domain 1 handles it's own domain and gets updates through its SEPM. However, my previous colleague also setup LiveUpdate Administrator to distribute updates to the 5 sites of domain 2. Now that the 5 sites are all on the same domain (DOMAIN2), I'd like to see if there is a better configuration method. Each site has its own instance of SEPM, with different licenses and clients. My main goal is to be able to get rid of LiveUpdate Administrator, since this application just seems horrible and unnecessary.
I've been toying around with the idea of replication, but I don't know much about it and have a few questions. Any and all recommendations are welcome!
- What is the best way to be able to get updates and definitions from Domain #1 to Domain #2, so that Domain #2 Site #1 can distribute to the other 4 sites? Presently this is done via LiveUpdate Admininstrator.
- If we go this route, do all sites in Domain #2 need to be using the same license? Presently they're individually licensed sites.
- Can we have individual administrators per site, as well as administrators that can access the entire setup?
- How would deploying clients from the sites work? Does a client get received from its local site, or the site that is initiating the deployment?
- Would it be possible to incorporate a site from DOMAIN3 into DOMAIN2?
I think this is all I have for now. Thank you!
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Clients should not come to another sites
I need a solution
Hi,
I have installed one primary site(Global) along with two additional sites(Delhi and Hyderabad).I want Delhi clients should not come to hyderabad(oneline on remote site) and vice versa( oneline on remote site).Is it possible?
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New install of SEPM clients not connecting to console
I need a solution
We are deploying a new SEPM server with Ver. 14. I have created a basic deployment package and remotely pushed it to several servers. I can see on the new version on the clients but they are not showing up in the manager. The local client install on the manager server is showing up, but that is the only one that seems to be working correctly.
Thank you.
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Very Slow Live Update
I need a solution
I have a problem with a single client (Win7-64 laptop) when I run an immediate Live Update from home.
It is connecting to liveupdate.symantecliveupdate.com but running extremely slowly since early 2017. Prior to whatever caused the slowdown, the LU ran in about 20-30 minutes over a slow Internet connection. Then one day it took 2-3 hours. Has taken 1-3 hours ever since when run from home.
Client upgrade (from 12 to 14) and significant bandwidth upgrade on my home network have been done since the slowdown and have done nothing to improve the speed. When I take the laptop to work and connect using employer network, LU completes in 2-3 minutes. (Non-portable devices at the employer are updated automatically from our server. But since I have this laptop at home, I do most of the updates on my home Internet connection.)
Just connecting to liveupdate at symantec is taking 15-20 minutes. There are no other problems with this device connecting to Internet sites, just Symantec LiveUpdate.
Is there an LU log that I can access to see if it reveals anything?
Are there ports used in the process that may be closed by Windows firewall or the Internet router?
Any other ideas?
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Cannot move client to a new SEPM14
I need a solution
I just installed a new server with SEPM 14 , I am trying to move some clients that are currently connected to a 12.1.6 SEPM server (a different machine), I had tried to export the communication package and import it manually to some SEP 14 clients , also tried to remotelly push the communication package, but for some reason looks that it connects momentarly to the new server and then connects back to the old server...what am I doing wrong?
Thanks!
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SEP 14 Replication
I need a solution
Hello everyone, we have SEPM 12.1.6 MP4 deployed with an emebdded datbabase installed on the DC ( which is not a best practice) supported about 400 agents. We are planning to upgrade the SEPM to 14 and to move it to a different dedicated server from the DC. In order to do that I have the below plan if my mind. I just wanted to have your expert opinion in my approach to make sure it is a seamless process.
1) Upgrade the SEPM 12.1.6 to SEPM 14 on the DC.
2) once upgrade is done, installed another SEPM on a different machine as a replication partner (Install the new SEPM with SQL database instead of embedded)
3) once replication has been completed sucuessfully. Create an MSL list to point the clients to the new SEPM.
4) once all the clients are moved to the new SEPM uninstall SEPM from the old DC.
5) Then install a new SEPM on a new server to an existing site running with SQL database so that we have two SEPMs as Primary and Secondary for Failover.
Does the above stretegy seems fine to you. The other thing I would like to confirm is we can configure replication between SEPM with embedded database and SEPM with SQL database, right?
Your comments are appreciated. Thanks
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Recovering Client Groups and PCs in the SEP Manager
I need a solution
I'm not sure what happen, but a colleague upgraded one of our servers to the new SEP Manager v14 over the weekend. I came in today to find groups and all the clients that were listed in those groups missing. I have looked all through the manager, but I don't see a way to recover them. I also have gone to SEP client on my computer and clicked on update policy and also ran smc -updateconfig in a "run" command. Yet, I still don't see my computer or any of the other computers that were deleted showing up. Any suggestions on where to go from here?
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Exclutions not working?
I need a solution
Hello,
I'm using VirtualBox and it kinda clashes with Symantec Endpoint Protection (version 14).
Basically, the SEP blocks all outgoing connections from Guest VMs and they can't connect to internet and such.
I've read on the forum that I can put the virtual box's application in "Exclusion", and so i did, but it seems that it doesn't work (tested it).
few questions please:
1. How can i make sure that the exclusions work?.
2. Any other idea / way of making the exclusions?.
Thank you.
John.
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SEP 14.0 RU1 MP1 build 14.0.3892.1101 - GUI crashes
I need a solution
Hi
I have updated pc's to the latest version of SEP.
On PCs where I have Teamviewer13 installed, whenever I sign in on the Teamviewer interface to "Computers and Contacts", the SEP gui crashes instantly.
I get a pop up saying that Symantec Endpoint Prrotection has stopped working
The icon in the tray vanishes
and I get a pop up aplliction error notice stating that smcgui.exe has referenced memory that cant be written.
If I sign out of Windows 10 and back in, SEP is back to normal ... until I sign in to the Teamviewer interface again....
Can anyone advise?
Regards
M
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