Oh, possibl a bit harsh but - like afew other people here - I've spent an entire day doing what should have been an hour long task - and it still doesn't work.
I look after a small - 40 user - site and the clients run a mixture on W7 & W10 x64 PCs. Due to all the recent issues with the 'green dot' etc it seemed prudent to update to the latest version, which I was told is 14.0.1MP1 which has a version number of 14.0.3897.1101 and is dated 21st jan 2018.
I have a VM of W2012R2 running the previous version of 14.x and using the embded dBase. So I back it all up, run the set up on top of the curent installtion, and run into the (i) MS C++ redistributable being the wrong version & (ii) LiveUpdate refusing ever to complete.
Spend some time here researching these and install the MS component and use the LiveUpdate from the previous 14.x and yes, it installs the first part. It then removes the embeded dbase service and the dBase. Thanks.
I restore the VM and try again, and this time the same thing happens - and yes, I rebooted after each attempt.
So I now use CleanWipe to trash everything, reboot expecting to do a clean install. o off I go, run the installer, and the embeded dBase & service is marked for deletion on reboot - so I get a 'can't connect to dbase' error.
I reboot and repeat this a few times with the same result.
I really think this should be much easier than it is. The logs are fullsome but dense if you are not a Symantec tech.
So where do I go from here pls?