Issues with SMC service.

Hi all,

We are facing an issue with locations and devices for about seven months and we have no solution from Symantec yet instead the many cases that we opened.

Now we think that this could be related with SMC service that on some notebooks stay stucked on stopping state and never comes down until the notebook shuts down but when we test the service outside the network, it works perfectly I mean stops inmediately. I think that this could be related with the tamper but the issue is not happening on all the notebooks and the tamper rule is the same.

Question is: is there any method or any clue to figure the service thing out?

Thanks in advance

Regards