I need a solution
Incase i can install the client in unmanage condition PTP defintion will be updated time to time or not?
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query on unmanage client
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client report
I need a solution
I have several group on Symantec Manager where clients are of different version(12.x), i am not able to download all the group report one by one.
guide me to get in single tab?
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Client Install Package - " Distribute upgrades over..."
I need a solution
if Distribute upgrades over is set to 1
Whats happens to clients that are turned of for the coming 1 days? will they not get the upgrade?
thanks
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Blue blank screen when system shutdown
I do not need a solution (just sharing information)
Hi all,
in the first step I am sorry my english isn't very good.
To the problem:
We have a problem with blue blank screen before system shutdown. User clicks to start button and then to system shutdown. System goes almost to shutdown but before turn off system remains in blank blue screen with mouse (no BSoD). We have this problem from about December 2012 after deployed SEP12 RU2.
When we uninstalled Symantec Endpoint Protection problem has been solved.
After SEP12 install problem has been back.
Problem isn't solved in SEP12 RU2 MP1 and SEP12 RU3.
When computer is in descripted problem then with the mouse can be moved, CTRL+ALT+DEL not responding, network is online but only using ping from another computer. User can shutdown system only using power button.
In system log is standard record "The Event log service was stopped."...
We tested individualy drivers SEP12 and when we stopped driver srtsp.sys (Symantec Realtime Storage Protection) then system worked good.
We noticed that the problem is only on computers with Altiris Recovery Solution and
at the same time after finishing Recovery snapshot. We have this "Recovery Solution" very long time without any problems.
We were looking for solving about Recovery, but version of driver (ofmlvdrv.sys) is same in Altiris Recovery 6 and 7.
We do not expect that solution will by the way of modify "Recovery Solution".
On the website about "New fixes and features in Symantec Endpoint Protection 12.1.4" is nothing about my problem... But I will try it...
Do you have the same problem?
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LUA 2.3.2 - credentials for distribution centre resetting on service restart
I need a solution
We have LUA 2.3.2.99 running on a Win2008R2 64 bit server.
It's a fresh install, and we were able to set up the distribution centres and downloads, and had everything working.
However, we have noticed that on service restart on LUA (e.g. after server reboot), the credentials configured on one of the distribution shares reset to U:lua, / P:*** (presumably lua) and our distribution job fails.
Has anyone come across this, or found a solution? We have had this previously (on the server we are retiring), but the LUA on that seemed to 'settle down' and we do not have it on this older box anymore.
I am unable to generate the troubleshooting info, as the output is a zip file far smaller than expected, and is corrupt.
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Remote users not getting updates after migration
I need a solution
Back in mid November we migrated SEPM to a new server following the procedure given by your site that uses a different ip and host name for the new server. Since then in the management console it says we have over 300 clients that are out of date.(over 600 that are up to date) All the clients that are listed out of date belong to our remote district offices that connect through a vpn, and our local clients here are all working fine/are receiving updates. When we do an update content on the DO clients, on the command status page it gives the status "not received" for all the clients. If we issue the same command on the local clients they will update fine. Under the client's page, all of the DO clients show they are online (computer with red arrow). The DO clients listed all use XP machines. If you could help us and try to explain why this one group of clients aren't receiving updates it would be much appreciated. Thanks.
Product version 12.1 RU3
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problem on risk notification
I need a solution
Hi,
I use symantec endpoint since some time, but, i found something i don't understand.
In the Endpoint management console, i have create a mail notification when a risk is found in a computer managed.
But, i only reveive a mail when a risk is detected on a local drive. When something is detected in removable media, nothing is send.
Is-it the normal functionning ? how to receive notification in both cases ?
Thank for your answer.
G.D.
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bootmgr is missing
I need a solution
good
after applying a policy of blocking USB, does not start the computer operating systema, when you start generating a mesage bootmgr is missing,
image attached with the Privacy
We can help identify what is happening, we are using the SEP version 12.1
thank you very much
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What will i lose with PCs at Version11 still?
I need a solution
Hello - just a quick question. I got am email from Symantec stating that support for Version 11 will cease in January 2013. What exactly does that mean? Will my pcs that are still at version 11 get updated anymore? Signature and engine updates?
thanks
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Updating SEP Manager (connected thru proxy)
I do not need a solution (just sharing information)
As per experience before.
Whether it was SEP 11.x or 12.x, I have encountered that during the very first attempt to update the SEP Manager (after installation), I usually get an error where in the definitions are not updated.
The SEP Manager is connected thru a proxy server.
Initial troubleshooting done is downloading the JDB virus definitions (and the client definition for the server itself).
After uploading the JDB virus definitions to the SEP Manager, virus protection is updated.
And after trying to use LiveUpdate on the SEP Manager console, downloading was good already.
And good news is, it regularly updates itself; no download errors so far and it never misses connecting thru LiveUpdate.
Just sharing. I just hope my problem is not experienced also by others, especially on current version (and hopefully on the upcoming Beta).
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Symantec system recovery 2013 license key
I need a solution
Hi,
I have the following license : SYMC PROTECTION SUITE ENTERPRISE EDITION 3.0 PER USER RENEWAL BASIC 12 MONTHS EXPRESS BAND F
For Symantec endpoint protection, I know that the .slf file should be used. I have downloaded the Symantec System Recovery 2013 and want to know how can I get the license key to use with it. I was already using Symantec System Recovery 2011 before, but the license key will not work for the 2013 version.
Thanks for your help.
Arvind
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Import Package Folder in SEPM
I need a solution
Team,
I have an SEPM with following Client Versions of Package.
Symantec Endpoint Protection version 12.1.671.4971 for WIN32BIT
Symantec Endpoint Protection version 12.1.671.4971 for WIN64BIT
Symantec Endpoint Protection version 12.1.671.4971 for Mac
Symantec Endpoint Protection version 12.1.2015.2015 for WIN32BI
Symantec Endpoint Protection version 12.1.2015.2015 for WIN64BIT
Symantec Endpoint Protection version 12.1.2015.2015 for Mac
Symantec Endpoint Protection version 12.1.3001.165 for WIN32BIT
Symantec Endpoint Protection version 12.1.3001.165 for WIN64BIT
Symantec Endpoint Protection version 12.1.4013.4013 for Mac
But the following directory {"C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\ImportPackage"}is of 97.5 GB. Just wanted to Know would that consumes that much amount of HDD Space.
Sathish.
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SEP 12.1 RU2 Installer "Wizard was interrupted"
I need a solution
Hi I am having issues with 3 Windows Server 2003 machines that had SEP12.1 RU2 running fine. I proceeded to upgrade those machines to Windows Server 2008 R2 and the SEP icon reported that its not functioning properly. I proceeded to uninstall, and reinstall. No go, received "Wizard was interrupted" upon reinstallation. Did CleanWipe, reboot and reinstalled but still received the same "Wizard was interrupted" error. Have no access to the logs yet...
Any ideas?
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sep 12.1.4 not installing on windows7 machine
I need a solution
Team,
Facing a big issue while installing sep 12.1ru4 on windows 7 machine, I have tried many system but still no luck, not even single system. No error, nothing is appearing.
I just want to install sep 12.1.4 manually on all windows 7 system. Please help me.
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patch pour ItunesHelper.vbe
I need a solution
Bonjour,
Help, je suis infecté par un virus appelé ItunesHelper.vbe, ce dernier infecte les clès USB et crée des raccourcis à la place des fichiers, j'ai un antivirus ENDPOINT version 12, ce dernier n'a pas détecté ce virus, je voudrais savoir si ce symantec a le patch pour supprimer ce virus car sinon tout le monde sera infecté quelques soient dans les bureaux et dans les salles informatiques. merci
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Backdoor.Pihar need solution
I need a solution
Hi
My machine is infected with Backdoor.Pihar. I am getting below security log every hour. Please help.
[SID: 27101] System Infected: Backdoor.Pihar Activity detected.
Traffic has been blocked from this application: C:\Windows\System32\svchost.exe
My machine is using Symantec Endpoint Protection-Ver 11.0.5002.333
Regards
Vishal
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SEP 11 Manager Not Updating
I need a solution
SEPM v 11.0.6005.562
We have 2 SEPM servers and both have not updated 32-bit AV since 2013-09-30-002. There are approximately 4500 clients that use these as primary and secondary management servers. The installation has been in place and running "fine" for more than 2 years (I believe, I didn't install it).
By design, the 2 SEPMs check LiveUpdate every 4 hours for updates. Source Servers for LU for the site are (2) interal LiveUpdate servers. These servers are downloading from Symantec OK and then distributing OK (they are also the Distribution Centers). I can verify this by looking at the content on the servers. Also, if I set the LU policy on a group of SEPM clients to look to these internal LU servers, the clients will download newer definitions than what the SEPM has. (This is not a workable solution for us, though, as many of the clients are on slow links and spread across the US; we have GUPs defined for each physical location (about 1,000) so that each link only pulls the file once and then distributes to clients (~4 - 8) on the same subnet. Another thing I noticed, though, is that when I updated all the GUPs, the remaining clients were still not updating... that may be related or another issue altogether, i'm really not sure.
Some of the things I've tried (based mostly on recommendations from this forum) without success:
- Re-Install LiveUpdate on the Manager
- Delete and re-download LiveUpdate content on the Manager
- Repair the Manager
- Repair the Manage, Reconfigure DB
- Point the Manager to Symantec instead of internal LU servers
- Load JDB from Symantec ; On the primary SEPM, this seemed to process and built a new (current date) folder in {C60... with a FULL.ZIP file , but after a few minutes that new folder was deleted leaving 20130930002 as the 'newest'. It appears to have worked on the backup SEPM as the dashboard reports a newer version of defs and the content folder includes the corresponding numbered folder.
Any recommendations on where I should be looking to try to get the Primary to update its 32-bit defs would be much appreciated.
Thanks in advance for any help!
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Live update error for New SEPM 12.1 M******* Initial license 115 11/27/2012 11/26/2015 M*********
I need a solution
We are not able to do live update. we are getting an Error as return error code 4. Our Proxy is configured properly. Server is getting full internet access also.
December 13, 2013 4:10:26 PM IST: Transaction log truncation succeeded and finished. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 4:10:25 PM IST: Transaction log truncation started. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:58:11 PM IST: Retry timestamp is over the maximum retry window, switching to regular schedule run. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:47:11 PM IST: LiveUpdate retry failed. Will try again. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:47:11 PM IST: LUALL.EXE finished running. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:47:11 PM IST: LiveUpdate encountered one or more errors. Return code = 4. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:45:51 PM IST: LUALL.EXE has been launched. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:45:51 PM IST: LiveUpdate retry started. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:30:51 PM IST: LiveUpdate retry failed. Will try again. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
December 13, 2013 3:30:51 PM IST: LUALL.EXE finished running. [Site: RSPBF5] [Server: RSPBF5L2-SRV1]
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Again !!!!!! Symantec Endpoint Manager 11.1 (NO internet access allowed) not manually updating
I need a solution
This problem was resolved back in September, but it happened again.
Previous post:
Solution was to Clear Corrupt Virus Definitions
https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm
But it is happening again....... I cleared the old definitions, but still will not update. This is becoming unacceptable and such a headache.
Thoughts??????
Background:
This server is behind a firewall and is not allowed to touch the internet and must be manually updated. At the present I cannot update the version. I am kinda pigeon holed you could say. I need to find a work around given my restrictions. Any concrete thoughts would be much appreciated. As posted above from the previous occurance, many solutions were tried, but the only one that worked was clearing the old definitions, but this time it isn't working.
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SID: 99992 TCP SYN FLOOD Notification
I need a solution
We're getting this notification on a Mac Mini that we're using as a server. We've setup the Intrusion Prevention policy to allow this traffic on this server, but to log the traffic. We are still getting a notification on the server of this SID. Any ideas what is triggering this? This Mac is running RU4.
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